ability to act analysis approaches described appropriate asking awareness raising Binsted and Snell boss Chapter cognitive learning context defined demonstrate developing interpersonal skills difficult dimensions of ability discovery learning distance learning effective behaviour eliciting feedback END OF ACTIVITY episodic approach evaluative experiential facilitating behaviour feelings Figure forms of feedback giving feedback group behaviours group coaching session ideas identify ineffective instant interactive interactive case studies interpersonal skill development interview involved learner group learning activity learning cycle learning goals learning outcomes learning process mode of learning model alternative behaviour monograph observations organisation practice presentation principles problem reception of input recognise replay role play sales engineer salesman sequence Shop Steward situation of action skill development activity small group stage stored approach strategy structured experiences subordinate suggests taking the role trainer type of feedback University of Lancaster video recording whole cycle learning workshop